Altoros Company Profile

Lead Account Manager

Altoros

Апісанне працы

RESPONSIBILITIES

  • Improve current account management process and guidelines
  • Develop strategies to grow existing accounts and ensure quality and cost-effective services
  • Operating as the lead point of contact for any and all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management to increase customer ROI and satisfaction
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

REQUIREMENTS

  • Work experience as an Account Manager, Key Account Manager, Sales Account Manager, Sales Manager for 5+ years
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

BENEFITS

  • Opportunities for professional development
  • Flexible working schedule
  • External education, partly/fully paid relevant certifications
  • Business trips (USA, Europe, and other countries)
  • Health insurance
  • Corporate e-library (Mann, Ivanov and Ferber Publisher)
  • Paid sick leave and five sick days
  • Transparent employment and payment schemas
  • Loyalty program (goods and services at a discount for Altoros employees).

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